At Evolution Hair Loss Institute, Your Satisfaction is
Guaranteed or Your Moneyback!
We standby the product that we sell and want you to have the best results possible every time. Additionally, we want you to know that you can return your product if it is not working for you.
Our guarantee can last up to one year on our products. Please see the details below to under the guarantee for every product. Some products have longer guaranteed than other depending on the manufacturer. Learn more about us on Yelp and Google Plus.
LaserCap Guarantee (1 year) See Below
iGrow Laser Guarantee (6 Months) See below
Guarantee on All product for a minimum of 120 days.
All product automatically comes with a 120 day guarantee from date of purchase. If for any reason you want to return your product, you can. Simply call us to receive a Return Authorization number prior to the end of the guarantee date, send the product to Evolution Hair Loss Institute in Tempe with a tracking number, and receive a refund within 10 business days.
- All unopened product in re-sellable condition with receive a 100% Moneyback when return within the guarantee period.
- All opened product is subject to a restocking fee. All opened product is subject to an 18% restocking fee except the LaserCap Device which has a 25% restocking fee.
iGrow Laser Guarantee - 6 Months from date of purchase
Evolution Hair Loss Institute honors the exact same guarantee that is offered by the manufacturer of the iGrow Laser. You are able to return the iGrow Laser within 6 months from date of purchase to receive your money back with an 18% restocking fee. You must however return the unit in working order with all originally parts and components. The unit must be received by Evolution Hair Loss Institute prior to the 6 months from date of purchase.
LC Elite and Capillus 82 Guarantee - 6 Months from date of purchase
Evolution Hair Loss Institute honors a 6 month moneyback guarantee from date of purchase on the LC Elite and Capillus82 with a 25% restocking fee.
The LaserCap Guarantee - 1 Year from date of purchase
Hair Loss Institute offers a full 1 year guarantee on the
LaserCap Device (365 days). You are able to return the LaserCap Device within 365 days from date of purchase to receive your money back
with an 25% restocking fee. You must however return the unit in working
order with all originally parts and components. The unit must be
received by Evolution Hair Loss Institute prior to the 365 day from date of purchase.
What to do when returning your product
Step 1: Call 480-222-4247 to receive your Return Authorization Number within the guarantee period.
Step 2: Package your product with all original components and send the package back to Evolution Hair Loss Institute. Include your RA# on the outside of the package and be sure to ship the product with a postal carrier that will offer you a tracking number. Evolution Hair Loss Institute is not responsible for lost packages that have not been delivered to the clinic.
Address label should read:
Evolution Hair Loss Institute
RA# (your RA#)
4450 South Rural Rd, Suite C222
Tempe, AZ 85282
Step 3: Once received by Evolution, please allow 10 business days for processing and refund to be issued. Some merchant service providers can take up to 10 additional business days to put the money back into your account.
Any Questions? Call us at 480-222-4247 or Contact Us